• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-08-2022 11:21 AM

HP Recommended
Product: HP All-in-One - 22-df0023w

New cord sent and still wont turn on

Category:
1 REPLY 1

‎11-08-2022 03:57 PM - edited ‎11-08-2022 03:59 PM

HP Recommended

Hi

 

Please provide more info.

 

Maybe HP sent you a bad piece of hardware, it can happen.

 

Did HP provide a new power cord or a new power adapter and cabling?

 

A new power adapter which does not work would suggest you have a PC hardware problem. AIO PCs having startup problems where the power source is good generally relate to the motherboard as the cause. You could have bad memory modules or CPU memory controller problems. These faults may exist in addition to a bad motherboard.

 

Shorts can occur using additional USB peripherals or disk drives connected to the PC.

 

Contact HP Support for more assistance as it seems you just completed a successful warranty request. 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.