• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-11-2020 03:07 PM

HP Recommended
Product: HP PAC 590-p0053w

My new desktop will not power on? I see the little fan in back starts turning but no noise, no start up, nothing. 

my old desktop was doing same thing that’s why we bought new one.   Both will not power on in any plugins...????monitor is plugged, mouse, plugged in.  Nothing works.  Any ideas.  It can’t be both computers not powering in any plug in house!!! 

1 REPLY 1

‎01-13-2020 11:05 AM

HP Recommended

@EricP1961 

On the back of desktop model cases, there are often slider switches that can be moved between 50Hz and 60Hz.

 

If you are in the US, you would need 60Hz and would need to check the case to ensure the switch is set properly.

 

If your are outside the US, you might need 50HZ -- but you would need to check to find out what your mains uses.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.