• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-27-2021 01:43 PM

HP Recommended
Product: HP pentium pc
Operating System: Microsoft Windows 10 (32-bit)

Had the PC less than a week. Daughter has only used it to log in to and play mine craft. Today she tried to turn but it’s not working. The monitor shows hp logo then screen goes blank and nothing…..

Do I need to return it? I’ve tried unplugging everything and checking the cables. All ok. There are no beeps; a white power light comes on then we hear the fan for a few seconds but the when hp logo shows on monitor it all goes quiet and screen goes black. 
Any advice please?

Category:
1 REPLY 1

‎07-27-2021 05:39 PM

HP Recommended

@Kaitlyn12 

You should definitely NOT be having issues like this with a new purchase.  This is not good sign and indicates a PC that will continue to give you problems.  If this were mine, I would return it.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.