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Pryan316 Honor Student
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Newly bought desktop won'the boot

Hp envy 750-415vhr
Microsoft Windows 10 (64-bit)
I just bought a desktop and the first time I pluget it in and try and turn it on the hp symbol briefly shows on the screen then disappears then the screen stays blank with the mouse on screen. Nothing else will load up I've gone into the diagnostics through f2 and ran the system tests but they all passed. I would like to know if there is a way I can fix this or if I should just return this product and get another one.
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Newly bought desktop won'the boot

Pryan316

 

Hello;

Allow me to welcome you to the HP forums!

 

If you can replace this, then do so -- there is no point in struggling to repair a brand new PC if you can replace it.


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Pryan316 Honor Student
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Newly bought desktop won'the boot

How would I go about replacing it I bought it on the vive website through a bundle
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