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‎12-25-2016 07:38 AM

HP Recommended
Product: Hp envy 750-415vhr
Operating System: Microsoft Windows 10 (64-bit)
I just bought a desktop and the first time I pluget it in and try and turn it on the hp symbol briefly shows on the screen then disappears then the screen stays blank with the mouse on screen. Nothing else will load up I've gone into the diagnostics through f2 and ran the system tests but they all passed. I would like to know if there is a way I can fix this or if I should just return this product and get another one.
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-25-2016 08:13 AM

HP Recommended

Pryan316

 

Hello;

Allow me to welcome you to the HP forums!

 

If you can replace this, then do so -- there is no point in struggling to repair a brand new PC if you can replace it.


Good Luck



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎12-25-2016 08:13 AM

HP Recommended

Pryan316

 

Hello;

Allow me to welcome you to the HP forums!

 

If you can replace this, then do so -- there is no point in struggling to repair a brand new PC if you can replace it.


Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎12-25-2016 08:14 AM

HP Recommended
How would I go about replacing it I bought it on the vive website through a bundle
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