No Power HP 23-Q055NA

[jasongoldworthy]

i have the following AIO

the machine turned off and never came on again so i thought maybe its the PSU

so i replaced it with a Universal Laptop PSU that has the correct voltage and amps

and when i connect that to the AIO the power light goes off on it indicating there is a short anybody know where i would find such a short on the board ???

as ive looked but cant see anything bad i have a volt meter and can find it but if someone can help me pin it down to one area id appreciate it as it appears the original PSU is ok

thanks

[KrazyToad]

@jasongoldworthy

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

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Thank you

[jasongoldworthy · Accepted solution]

hi there

thanks for the reply

as per my PM

i have had the motherboard replaced as it had a dead short to ground on the motherboard.

and was beyond repair

many thanks

jason

[MKazi]

@jasongoldworthy

Thanks for keeping us posted. 🙂

As @KrazyToad is out of the office today, I'm replying to you.

Feel free to keep in touch for any further assistance in the future.

Take care!