cancel
Showing results for 
Search instead for 
Did you mean: 
jasongoldworthy
Level 1
2 1 1 0
Message 1 of 4
308
Flag Post

Solved!

No Power HP 23-Q055NA

HP Recommended
Pavilion Q055NA
Microsoft Windows 10 (64-bit)

i have the following AIO

 

the machine turned off and never came on again so i thought maybe its the PSU

 

so i replaced it with a Universal Laptop PSU that has the correct voltage and amps

 

and when i connect that to the AIO the power light goes off on it indicating there is a short anybody know where i would find such a short on the board ???

 

 

as ive looked but cant see anything bad i have a volt meter and can find it but if someone can help me pin it down to one area id appreciate it as it appears the original PSU is ok

 

thanks

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
21,555 21,542 1,303 1,328
Message 2 of 4
Flag Post
HP Recommended

@jasongoldworthy

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

0 Kudos
jasongoldworthy
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
HP Recommended

hi there

 

 

thanks for the reply

 

as per my PM

 

i have had the motherboard replaced as it had a dead short to ground on the motherboard.

 

and was beyond repair

 

many thanks

 

jason

 

 

0 Kudos
MKazi
Retired
Retired
12,746 12,732 829 1,532
Message 4 of 4
Flag Post
HP Recommended

 

@jasongoldworthy

 

Thanks for keeping us posted. 🙂

 

As @KrazyToad is out of the office today, I'm replying to you.

 

Feel free to keep in touch for any further assistance in the future.

 

Take care! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation