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No Power HP 23-Q055NA

Pavilion Q055NA
Microsoft Windows 10 (64-bit)

i have the following AIO

 

the machine turned off and never came on again so i thought maybe its the PSU

 

so i replaced it with a Universal Laptop PSU that has the correct voltage and amps

 

and when i connect that to the AIO the power light goes off on it indicating there is a short anybody know where i would find such a short on the board ???

 

 

as ive looked but cant see anything bad i have a volt meter and can find it but if someone can help me pin it down to one area id appreciate it as it appears the original PSU is ok

 

thanks

3 REPLIES 3
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No Power HP 23-Q055NA

@jasongoldworthy

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

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hi there

 

 

thanks for the reply

 

as per my PM

 

i have had the motherboard replaced as it had a dead short to ground on the motherboard.

 

and was beyond repair

 

many thanks

 

jason

 

 

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No Power HP 23-Q055NA

 

@jasongoldworthy

 

Thanks for keeping us posted. 🙂

 

As @KrazyToad is out of the office today, I'm replying to you.

 

Feel free to keep in touch for any further assistance in the future.

 

Take care! 

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