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No Power to HP ENVY 23

Did you ever get this fixed? Mine is currently doing the exact same thing 😞 


@ochild3180 wrote:

My computer shut down on me this morning. No regular shutdown; just went off as if my power was out. Now, I cannot power it on. My power supply, when plugged into an outlet, shows green. But, when I try to plug into the computer, the green light disappears and the computer does not turn on. Any suggestions?


 

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No Power to HP ENVY 23

@Louillustrator
Thank you for posting on HP Support Community.

  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the operating system?
  • Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 
Let's perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next Step: BIOS Defaults - (After hard reset follow the below steps while starting the computer)
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. if this fails. I would request you to contact our Support as this could be hardware related and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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