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10-13-2018 08:13 AM
Hi, and thank you for the help, I had a windows up date, and my backup drive d is full, and I started getting a error code 90d and a thermal shutdown. Now my computer will not boot up to Windows or stay on for more than a few minutes. I tried a factory reset on it but it will not give me the option. It is greyed out. Please help. I only wanted to use this computer for music programs and a controller. Thanks again
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10-15-2018 11:09 AM - edited 10-15-2018 11:13 AM
1. I had a windows update, and my backup drive d is full,
2. I started getting a error code 90d and a thermal shutdown.
3. Now my computer will not boot up to Windows or stay on for more than a few minutes.
4. I tried a factory reset on it but it will not give me the option. It is greyed out.
1. Is your "C:" disk-drive almost full?
If you physically disconnect your backup drive, and reboot, do you still have the same symptoms?
2. For a desktop:
Power-off your computer. Remove the side-panel. Disconnect the AAC power. Identify the fans (back-panel? inside the power-supply? On top of the heat-sink on top of the processor. Try to "spin" those fans, to ensure that they spin freely, i.e., that they have not "seized-up". Reconnect the AC power. Power-on your computer, and look at the fans, to see that they do spin, i.e., not "dead" or not-connected to power. You should feel the air exhausting from the fan inside the power-supply. After a few seconds, hold-down the on/off button for 10 seconds, until the computer powers-off.
Or, for a notebook computer, you don't have the above option to physically view the fan(s).
Instead, Google-search for "download free SPECCY".
Download, install, and run it, to show the temperature of the motherboard, the temperature of the processor, the temperature of the disk-drive, and the speed (in RPM) of any internal fan. Tell us what it reports.
3. Overheating can cause an automatic shutdown.
4. Did you purchase the computer with Windows 7 or Windows 8, and accept the free upgrade to Windows 10?
If so, the "factory reset" option may have become unavailable to you.
10-15-2018 11:11 PM
Dean, thank you so much for the help, this is new for me so i will try to give you the correct answers to the questions you asked, but please understand that im new to this. that being said, the question about the c drive being full, is no. something that may help is that i only use the computer for a couple music programs and a dj controller. i have since learned that this is not what it is designed for. i am looking into how to disconnect the backup drive to reboot and see if the problem is gone. the computer came with windows 7. ( still looking for that information) I do have a external harddrive wit a back up on it. i also ran a test on all the battery and it failed. something about space used up on the battery also. im trying not to turn it back on unless i can fid a fix. i dont want to mess things up more than they are. About downloading the free Speccy, i cant get the computer to stay on long enough to boot up, so im lost on that as well. i did take the battery out and it stayed on a little longer. but when i run any kind of system check, or put the external drive in, shutdown. i will be back with the rest of the information you asked about. i am learing.....thanks again
10-16-2018 01:15 AM
Given that you purchased it with Windows 7 preloaded, I expect that the original one-year HP Warranty has expired. So, HP will not fix your computer for free.
I still think that you have an "overheating" problem, causing the frequent shutdowns.
I recommend that you take it to a computer technician, to see if the internal fan is working.
Something is seriously wrong -- not using the computer is the correct response.
If "worst-comes-to-worst", and the computer becomes totally unusable, you could physically remove the disk-drive, and temporarily attach it to some other computer, and make a backup copy of all your Personal Files.