03-07-2020 09:12 AM
I have an HP Pavilion Desktop - 570-p049nl.
I replaced the internal disk with an SSD.
I installed windows 10 using the original windows usb stick.
I start the PC and ... black screen with constant HP logo that restarts.
Same problem with alternative solutions and with Ubuntu.
The SSD disk works perfectly.
I don't have HP preinstalled System Recovery and HP Cloud Recovery doesn't recognize me the product ID
I have always replaced hard drives in other PCs and have never had problems. Any suggestions?
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03-08-2020 05:09 PM
Welcome to the forum.
I am not a HP employee.
Your PC's BIOS must be detecting the SATA SSD if you successfully installed Windows on the new disk.
Are you installing Windows 10 from the USB stick in UEFI mode?
Is this USB stick Microsoft installation media or HP Recovery media?
03-08-2020 05:49 PM - edited 03-08-2020 05:51 PM
Thanks for the reply.
I tried to install Windows 10 on SSD in the following ways:
- from the microsoft stick (the one purchased from microsoft) in UEFI mode
- from the stick created via the Windows Media Tool in UEFI
- by cloning the disk
In all cases the result is the same: screen with HP logo that restarts. Even if I install Ubuntu!
I must have made some mess previously, I think I have eliminated the HP recovery partition when purchasing the PC. Obviously, if I use the 3.5 'SATA HD disk, it works without problems even if I format it with the Microsofft stick.
Unfortunately HP Recovery Tool is not present on my PC and installation is not available. The alternative will be to try the M2 while maintaining the 3.5 'HD!
I am using google traslate