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Linda79
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Solved!

No box to enter hp password

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Microsoft Windows 10 (64-bit)

After doing an update for Windows I have no box to enter the hp password to unlock access to my computer.

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sandytechy20
HP Support Agent
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Message 2 of 4
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@Linda79

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with your HP notebook stuck while turning on the PC. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

  • Provide the computer model number or product number?
  • Have you tried to boot into Safe mode and remove the check from Safe boot?

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Next thing, I would suggest here is to Press the power button to restart the PC and start tapping Esc key continuously until you see the Startup Menu - On the Startup Menu - Press the F10 key to enter into Recovery mode - If prompted, select your keyboard layout, then from the Choose an option screen, click Troubleshoot - Click Advanced options - Startup Settings > Restart. Choose the safe mode option you want from the Startup Settings menu:

Press the Windows + R - Type in msconfig - On the top click on Boot - Remove the check box next to Safe boot. Click on Apply and OK. Restart the PC and now check if you get the password prompt.

 

For more assistance, please follow this link: HP PCs - Windows Safe Mode (Windows 10, 😎

 

I hope this helps. Let me know how it goes for further assistance. 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
28,575 21,821 1,530 1,465
Message 2 of 4
Flag Post
HP Recommended

@Linda79

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with your HP notebook stuck while turning on the PC. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

  • Provide the computer model number or product number?
  • Have you tried to boot into Safe mode and remove the check from Safe boot?

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Next thing, I would suggest here is to Press the power button to restart the PC and start tapping Esc key continuously until you see the Startup Menu - On the Startup Menu - Press the F10 key to enter into Recovery mode - If prompted, select your keyboard layout, then from the Choose an option screen, click Troubleshoot - Click Advanced options - Startup Settings > Restart. Choose the safe mode option you want from the Startup Settings menu:

Press the Windows + R - Type in msconfig - On the top click on Boot - Remove the check box next to Safe boot. Click on Apply and OK. Restart the PC and now check if you get the password prompt.

 

For more assistance, please follow this link: HP PCs - Windows Safe Mode (Windows 10, 😎

 

I hope this helps. Let me know how it goes for further assistance. 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Sandytechy20
I am an HP Employee

View solution in original post

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Linda79
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Thank you for the quick response.  The information was very helpful.

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sandytechy20
HP Support Agent
HP Support Agent
28,575 21,821 1,530 1,465
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@Linda79

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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