05-05-2020 02:07 PM
Working on laptop and low power message came up so I plugged in the adapter to charge within a couple minutes the computer went dead. Cannot get it to power up at all. No lights, no nothing. Reseated the battery but no help at all, still dead. Also checked the voltage to the power cord to make sure it was working and it’s working fine. Any ideas?
05-13-2020 12:45 PM
Thank you for posting on the HP Support Community.
This sounds like hardware related issue with the computer as it's not powering on.
I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
Didn't find what you were looking for? Ask the community