• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP Slimline Desktop 290-a0004na
Microsoft Windows 10 (64-bit)

Hi,

I am not getting any signal to the monitor on boot. It is connected via HDMI. There is nothing wrong with the cable or the monitor. I have also tried via VGA. And I have also tried booting with all peripherals disconnected. The machine is on.

 

Please let me know what HP troubleshooting steps I can take for this hardware. The machine is about 1 month old and it hasn't had any hardware or software changes. Thanks.

 

OS = Win 10 Home 64

Model name = HP Slimline Desktop 290-a0004na

Product number = 6RR62EA#ABU

 

1 REPLY 1
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I would contact HP Support (Link) for warranty service.

 

You have checked the data cable and have stated the monitor works.

 

I would think you have a PC hardware problem.

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.