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HP Recommended

No signal on screen (HP Slimline Desktop 290-a0004na)

‎02-17-2020 02:56 PM

Product: HP Slimline Desktop 290-a0004na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I am not getting any signal to the monitor on boot. It is connected via HDMI. There is nothing wrong with the cable or the monitor. I have also tried via VGA. And I have also tried booting with all peripherals disconnected. The machine is on.

 

Please let me know what HP troubleshooting steps I can take for this hardware. The machine is about 1 month old and it hasn't had any hardware or software changes. Thanks.

 

OS = Win 10 Home 64

Model name = HP Slimline Desktop 290-a0004na

Product number = 6RR62EA#ABU

 

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HP Recommended

No signal on screen (HP Slimline Desktop 290-a0004na)

‎02-17-2020 07:50 PM

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I would contact HP Support (Link) for warranty service.

 

You have checked the data cable and have stated the monitor works.

 

I would think you have a PC hardware problem.

 

Regards

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