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No video or audio after installing new software after re-boot.

HP Recommended
Microsoft Windows 10 (64-bit)

After installing a game on my PC and re-booting the system I lost video and audio. I have changed monitors with the same result. The only error I recived stated there was some sort of issue with the keybord and prompted me to strike ESC. My monitor appears to be reciving something from the desktop, I have power and the hard drive indicator beside the power button lights up when the unit powers up.

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Welcome to HP Forums. This is a great place to get support, find answers and tips.


I see that your computer is not booting up after you installed a game.


Are you able to get to the BIOS?


Shut down the computer and remove the power cord. Press and Hold the Power Button for 30 secs. Plug back everything and upon powering on keep tapping on F10 and let me know if you see the System Configuration Screen


If you are able to get to the BIOS, please perform a System Restore to an earlier time before the issue started


- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.


Keep me posted how it goes


Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.




I Am An HP Employee

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