dcw2482 Honor Student
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Non-responsive Pavilion All In One Desktop

Pavilion 23
Microsoft Windows 10 (32-bit)

During the night my HP Pavillion All-In-One was making a whirling noise, then the dings as if it was updating.  Since then, I have not been able to turn it on.  If you push the start button it flashes for about a second and goes out, non responsive?  I have McAfee Security and it runs daily.  What could be the matter?

HP Support Agent
HP Support Agent
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Non-responsive Pavilion All In One Desktop

Hi @dcw2482,


Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. I understand that the computer does not power on. It will be a delight to assist you. :)


You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP.


It looks like a hardware issue with the computer. We need to isolate the issue correctly.

Please do a hard reset first. Link for hard reset: http://support.hp.com/za-en/document/c01463028


Then try to power up your computer. If it works then the issue should get resolved. Otherwise please try a different wall outlet, bypassing power strips. If possible please try a different power cord also. If nothing works, then the computer needs to be serviced. I request you to contact HP phone support by visiting this link: http://hp.com/contacthp


Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. :)







I am an HP Employee

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