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OMEN by HP 45L Gaming Desktop PC GT22-1000a (6M9S5AV)

Hello, my computer is 2 weeks was working great. Yesterday, was playing Diablo IV, screen randomly went black tower was still fully on and running. Waited about 5 minutes as I thought maybe just a random restart update; no joy. I reconnected the screen and that didn’t help either. I forced restart the computer, unattached all external devices and tried starting again. Now when I try to turn it on, it’ll click (literally, there’s a ‘click’ from the GPU) on for half a second the GPU and internal lighting will flash and then it just shuts down; all happens in less than a second. I’ve never encountered anything like this before. I have no idea what’s happening. Most importantly, like I mentioned above, it’s only 2 weeks old! Thanks for the help.  

3 REPLIES 3
HP Recommended

 

On a desktop system, unplug computer.

If the power cord has a transformer (wall wart) unplug from the computer.
Press the power button 2-3 times to discharge residual electricity.


Plug back in then ---

  • Turn on the computer by holding the power button down for 20 full seconds then release.
  • Press the Power button one more time (if necessary) to start the computer.
  • Tap the ESC key about once a second after you see the LEDs on the keyboard flash.
  • Press F2 to run diagnostics: (v) 2.6 or later is recommended.

 

Let me know what happens


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HP Recommended

Hello, tried this. No joy. All that happened is the GPU light flashes on, it "clicks" and then it shuts off. It happens too fast to be able to do anything with the keyboard. 

HP Recommended

Hello, tried this. No joy. All that happened is the GPU light flashes on, it "clicks" and then it shuts off. It happens too fast to be able to do anything with the keyboard. 

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