OMEN 16-b1001sl won't boot after RAM upgrade

[DanieleT]

Hi, so I just got this laptop along with a couple of 16 gb ram sticks (https://www.kingston.com/en/memory/gaming/kingston-fury-impact-ddr5-memory), but if I replace the original memory sticks with the new ones, the laptop won't boot (3 long + 2 short caps lock blinks). So I tried different configurations

- using both new sticks one at a time, the pc boots in both cases and shows 16 gb of RAM

- using the original sticks, the pc boots and shows 16 gb of RAM

- using the old sticks one at a time, the pc boots and shows 8gb of RAM

The only configuration that fails to boot is the one with the new sticks. I tried to get to the BIOS (pressing F10) but it won't show up.

Any help would be greatly appreciated.

[Prométhée]

Hello

[start]This is an automatic response
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Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

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but if it doesn't work with the new ones, probably an incompatibility problem

or you are trying to install more than accepted