OMEN 30L Desktop PC GT13-1000i

Jochen01235689 · ‎03-07-2023

Hello there,

I have been struggling for a while now with my OMEN 30L Desktop PC.

It randomly crashed and now when I try to reboot it keeps itself in a 'boot'-loop. It always goes to a BSOD when it tries to get itself in recovery-mode.

I can enter the BIOS and tried all of the hardware tests(they didn't show any errors).

Things I have tried so far:
- Try to reboot in safemode
- Reboot from a USB

The BSOD errors are always different, here are a few of them:

- PAGE_FAULT_IN_NONPAGED_AREA
- ACPI.sys
- KERNEL_SECURITY_FAILURE
- FLTMGR.SYS
- IRQL_NOT_LESS_OR_EQUAL
- ntoskrnl.exe

- KERNEL_MODE_HEAP_CORRUPTION
- WimFsf.sys

I was looking to make a ticket for this at HP, but it only guides me to this forum.

Prométhée · ‎03-07-2023

hi

if you are out of warranty, you cannot contact hp general service directly

if under warranty:

What to do if you need a repair for your HP computer in US & Canada: HP How To For You | HP Support ...

have you tried a full recovery via hp cloud?

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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