OMEN Desktop BSOD

[a_r02]

Bought a OMEN gaming desktop from Best Buy last year. It was a floor model, so I got a good discount, but no warranty was offered. I keep getting the same 2 BSOD errors (MACHINE_CHECK_EXCEPTION) and (CLOCK_WATCHDOG_TIMEOUT). A stress test was performed on CPU, Memory, and GPU and all passed. Reinstalled Windows 10. Don't know what else to do. Anyone who also had an OMEN pc have this issue?

[Echo_Lake]

@a_r02
Thank you for posting on the HP Support Community.

The issue occurs if HP Velocity is installed and enabled. By uninstalling HP Velocity should resolve the issue.

Click here to know more about " HP Velocity - Computer Hanging With Blue Screen"

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Mathew_S]

Hey A_r02,

   Did you reinstall Windows 10 from an ISO/USB or did you simply run the Reset My PC? Also, I'm 99% sure that the Omen platform does not ship with HP Velocity, but can you please confirm that Velocity is not installed?

Cheers,

Mathew

[a_r02]

really sorry for the late response. no, hp velocity is not installed. i did not see it anywhere in my programs

[a_r02]

i sent it in to an IT guy.  he reinstalled everything (and backed up my files)]