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Old Desktop PC Acting Up with Blue Hard DIsk Error During Startup

HP Recommended
HP Pavillion 500-118
Microsoft Windows 10 (64-bit)

Recently, my computer has been slowing down and freezing at various time during use and one time, it completely froze so I force shut down by power button and the blue error began to show up when I started the PC again. So, I decided to reformat the PC to its factory settings. However, the blue hard disk error still persists. After running the diagnostic tool by pressing F2, it would continue with the startup and would load to the login screen. How can i fix blue error screen and not have it appear every time i load the computer up? Any help would be appreciated!

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HP Support Agent
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@sam203 Welcome to HP Community!

I suggest you follow the below steps to identify and resolve the issue:


Step 1: Perform a hard reset

HP Notebook PCs - Performing a Hard Reset or Forced Reset


Step 2: Restore BIOS default setting

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4

Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)

Step 5: If the tests pass, Perform an HP System Recovery

(If none of the above actions resolved the error condition, back up your personal data) and then perform an HP System Recovery on the notebook:


Click here for instructions.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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