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- HP Community
- Desktops
- Desktop Boot and Lockup
- Omen 25 L will not start W10
Create an account on the HP Community to personalize your profile and ask a question
09-11-2022 11:16 AM
The desktop don't stop asking for Bitlocker key
Giving the right key will not work it comes after a while back asking
Giving wrong key will give the normal warning
The HD is saved so a complete new install is also a solutuion but even this has been problematic.
09-11-2022 01:36 PM
Press ESC after powering on and run diagnostics. Hard drive may have gotten corrupted and bitlocker key cannot be read.
Lemme know results of diagnostic tests.
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09-12-2022 12:01 AM
Thank You for Your answer.
I have 'no ending' system test on and it will not find any problems at all.
It has now been running for 13 hours and made 9 rounds (tests)
Every test I've seen result for is green and finnished. ( Don't know if this is the right word because My tests is in an different language)
09-12-2022 08:34 AM
It seems diagnostics are OK, tested needed to be run only once, sorry.
You need to log into your Microsoft account and obtain the Bitlocker recover key
Post back if recover does not work.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
09-12-2022 11:31 AM
Thank You again!
The problem is that I have the right Bitlocker key!
It's easy to check because the system vill give error if I put one number wrong
The system is happy with My bitlocker code and goes one but return asking for bitlocker key
I've even given the key 6 times, every time when asked, but it will every time came back.
The problem is NOT wrong bitlocker key.
09-12-2022 11:41 AM
Bitlocker is a microsoft product and it looks like there are problems with some windows updates
https://www.google.com/search?q=microsoft+bitlocker+issue
Since the HP diagnostics have run correctly it seems to be a Microsoft problem
https://answers.microsoft.com/
The only solution I know of is to re-install windows
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it