• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Locked

‎06-05-2021 05:47 AM

HP Recommended
Product: Omen 25L
Operating System: Microsoft Windows 10 (32-bit)

I got an Omen 25L this week and used it for about 6 hours over 2 days. Yesterday when I turned it on, I launched a game and it shut off and has not turned back on since. Occasionally it will try to spin the fans or the RGBs will light up briefly. I have tried a different cord, it is plugged directly into the wall and I’ve tried reseating the ram and making sure connections are fully plugged in

1 REPLY 1

‎06-06-2021 03:37 PM

HP Recommended

> I got an Omen 25L this week and used it for about 6 hours over 2 days.

 

Clearly, the HP Warranty has not expired. Either take it back to where you bought it, for an immediate replacement, or contact HP, for them to trouble-shoot, or maybe for them to replace it.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.