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Omen HP 870-270 alarm beeps 3 long and 3 short beeps on boot

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Omen HP 870-270
Microsoft Windows 10 (64-bit)

Hi - I added a new monitor today and this beeping problem has started. When the the system is switched off and the new monitor is connected (via DisplayPort), I power up the system and the PC immediately emits 3 longs then 3 short beeps, and keeps repeating this.

 

My video card is fine, because I already had two other monitors connected (one DP, one HDMI) with no issues.

 

I found the following support page re this exact issue, however they refer to the Omen HP 875 desktops not Omen HP 870:

https://support.hp.com/us-en/document/c06268192

 

I just updated the BIOS to the latest version (from the Omen 870-280 page here: https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/15741072),  however the beeping issue is there.

 

 

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@seneca1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer starts beeping when you connect the third monitor.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Is the computer working fine with two monitors?
  • What is the product number for your computer?

 

I recommend you install all the Windows updates and check if it helps.

 

Here is how it is done.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Thanks @The_Fossette:

 

The computer is working fine with the two other monitors.


I did the Windows update as you suggested. The issue however has not gone away.


The product number for my HP computer is Z5M45AA#ABA


Thank you for looking into my problem.

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HP Support Agent
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@seneca1,

 

I recommend you update the display driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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@The_Fossette

 

In that HP support page, entering my PC's serial number gets me the following: https://support.hp.com/in-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/15741072?sku=Z5M4...

 

In there are you referring to "Driver-Display / Monitor" or "Driver-Graphics - Nvidia"? 

If you're referring to "Driver-Graphics - Nvidia", my video card (Nvidia GTX 1070) driver is already up to date as far I can tell. Its version is more up-to-date than the version available at the HP support page. My version is 26.21.14.3107 (Jun 5 2019), while the HP support page version is 23.21.13.9125 Rev.C (Apr 17 2018).

 

If you are referring to "Driver-Display / Monitor", that section is for HP/Compaq monitors. My monitors are not HP/Compaq.

 

Can you look into this following HP support page and let me know if my issue can be solved by installing the SoftPaq that is linked there? It is for Omen 875-000 PCs. If the same SoftPaq will work on mine (Omen 870-270).  Here is the link: https://support.hp.com/us-en/document/c06268192

 

Regards

 

 

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@seneca1

 

Kindly use the HP Support Assistant to update drivers on the PC. This app helps to download specific drivers for your model and install the same.

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Also, check for any pending windows updates.

 

Restart the PC once done and check for the issue.

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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