12-26-2017 03:14 PM
12-27-2017 01:32 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand, your desktop does not boot.
I'd like to thank you for the detailed description of your concern, as you have ensured I don't have to ask any more questions, that said,
Please perform these troubleshooting steps to resolve the issue:
Step 1: Run system test following steps mentioned in the link.
Step 2: Refer to HP Guided troubleshooter for next steps. Click Here
Keep me posted!
Have a great day 🙂
12-28-2017 02:01 PM
Thanks for your response. I’m unable to get windows to boot so can’t run system test.
I have run through HP Guided Troubleshooter but still get stuck on the same screen “default BIOS settings loaded”
Is there a way to re-flash the bios in this machine? Seems like the BIOS is corrupted as the keyboard is unresponsive at this screen. Power button is however responsive.
12-28-2017 02:59 PM
In this case, I suggest you contact our phone support.
HP Support can be reached by clicking on the following link:
* Open link: www.hp.com/contacthp/
* Enter Product number or select to auto detect
* Scroll down to "Still need help? Complete the form to select your contact options"
* Scroll down and click on HP contact options - click on Get a Case & phone number.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.