08-21-2017 02:36 PM - last edited on 08-21-2017 02:42 PM by Omar-E
Model: HP 110-210
Contains: AMD A4-5000 APU, 4GB Ram DDR3 (added 4GB from another computer) total 8GB
Serial No. [Personal Information Removed]
Product ID: F3D15AA#ABA
OS: Windows 10 Home 64bit (upgraded by MS)
I get an HP logo on screen for several seconds and screen goes blank and logo reappears.
This continues until computer is turned off.
Tried everything and cannot get the computer to boot.
I have an external CD/DVD USB drive and cannot boot from that either.
I tried using a bootable disc from MS for Win 10 home which has worked in the past.
Put a different drive in and still nothing. Computer reconized everything but no boot.
Solved! Go to Solution.
08-22-2017 06:36 PM
Welcome to the HP Forums!
It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that the computer is not booting to windows.
I’d love to help!
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Hope that answers your question and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I am an HP Employee
08-22-2017 10:35 PM
> Tried everything and cannot get the computer to boot.
> I have an external CD/DVD USB drive and cannot boot from that either.
> I tried using a bootable disc from MS for Win 10 home which has worked in the past.
> Put a different drive in and still nothing. Computer recognized everything but no boot.
Can you enter BIOS SETUP mode?
If you can, check that the "boot order" puts either "USB-CDROM" or "Internal CD/DVD" as the first of the "bootable" devices.
If you cannot enter that mode, or it will not start to boot from those devices, you have a significant problem with your motherboard -- usually requiring replacement of the motherboard.
08-24-2017 08:29 AM
Last time worked was a couple of weeks ago.
Went through the several set of steps on HP site.
Tried to boot from CD/DVD drive with Win 10 disk, nothing.
Tried to boot from CD/DVD external drive with Win 10 disk, nothing.
Removed Mem and tried with each separately.
Nothing new had been added.
There may have been an electical surge in the area prior to computer stopping, but computer did work after the surge.
Tried to do Recover and again nothing.
Tried another Hard Drive and nothing.
I think the mother board may be dead.
08-24-2017 11:04 AM
> Removed RAM and tried with each separately.
> I think the mother board may be dead.
Does the POST (Power On Self Test) "beep" madly, if you start it up with *NO* RAM installed? It should.
If not, then I agree with your conclusion.