PC Freezing After Inactivity

[GTifeld]

Hello all.

The PC is a Pavilion 590-p0085z. I’ve started having a problem with this PC where after it’s been inactive for a few hours, it freezes and I can’t “wake it up” without forcing a shut-down and turning it on again. At first, I thought it might be related to the wireless keyboard and mouse that are connected to it, but I tried replacing them with a regular wired set and the same thing occurred. I also tried troubleshooting by disconnecting each device that is connected to it one at a time, but the problem keeps occurring. I also ran a full hardware diagnostic and found no problems. It is running Windows 11 and has all updates and HP drivers applied. I cannot think of any changes that were made or any events that occurred around the time that this problem started happening.

Any ideas/suggestions about what to do next? If any further information is needed, I will gladly supply it. Thank you in advance.

[sandytechy20]

@GTifeld

Welcome to the HP support community.

I understand that your notebok is freezing, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[GTifeld]

Dear SandyTechy20.

Thank you for your response. However, as I stated in my original post, all the HP & Microsoft updates have already been applied, so everything is up-to-date. I have also tried running the PC with a different keyboard/mouse as well as with each of the individual USB devices disconnected one at a time, but the problem still occurs. 

If you have any other suggestions/advice, I look forward to hearing them. Thank you.

--- Gary

[sandytechy20]

@GTifeld 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers