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‎08-22-2019 06:23 PM

HP Recommended
Product: HP Pavilion 24b-109
Operating System: Microsoft Windows 10 (64-bit)

Tried everything …

 - Fresh Start Windows 10

 - Re-configured Power Settings & 'what the power buttons do'

 - Disabled 'Fast Boot', etc.

 - Updated BIOS

 

Followed just about every boot / shut-down diagnostic on YouTube and Reddit thread ...

 

PC will shut-down, but will not turn off … you can hear the fan still running and the power light is still on.  You need to press and hold the power switch to finally kill the juice.

 

Also, when I elect hibernate … it goes to sleep but will not wake up … I need to kill the power and restart.  So, I disabled hibernate.

 

Please help.

 

Signal Pig

2 REPLIES 2

‎08-22-2019 06:48 PM - edited ‎08-22-2019 06:51 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

You have a possible problem with:

 

Power switch,

Power Supply,

Motherboard.

 

You may need to check all component connections and cable connections to the motherboard.

 

A faulty peripheral device could cause weird PC behavior.

 

You have to troubleshoot each part.

 

Look, I usually check the CR 2032 MB battery with a tester or replace the battery. This is a cheap troubleshooting step.

 

Regards

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‎08-23-2019 07:37 AM

HP Recommended

Hi, @Sig-Pig 

 

The only suggestion I can offer would be to install the latest version of the Intel Management Engine Interface driver on your PC's support page, and restart the PC.

 

11.7.0.1057     May 31, 2018

 

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88092.exe

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