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PC Pavilion All-in-One Desktop will NOT shut off

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HP Pavilion 24b-109
Microsoft Windows 10 (64-bit)

Tried everything …

 - Fresh Start Windows 10

 - Re-configured Power Settings & 'what the power buttons do'

 - Disabled 'Fast Boot', etc.

 - Updated BIOS


Followed just about every boot / shut-down diagnostic on YouTube and Reddit thread ...


PC will shut-down, but will not turn off … you can hear the fan still running and the power light is still on.  You need to press and hold the power switch to finally kill the juice.


Also, when I elect hibernate … it goes to sleep but will not wake up … I need to kill the power and restart.  So, I disabled hibernate.


Please help.


Signal Pig

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Message 2 of 3
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Welcome to the forum.

I am not a HP employee.


You have a possible problem with:


Power switch,

Power Supply,



You may need to check all component connections and cable connections to the motherboard.


A faulty peripheral device could cause weird PC behavior.


You have to troubleshoot each part.


Look, I usually check the CR 2032 MB battery with a tester or replace the battery. This is a cheap troubleshooting step.



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Message 3 of 3
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Hi, @Sig-Pig 


The only suggestion I can offer would be to install the latest version of the Intel Management Engine Interface driver on your PC's support page, and restart the PC.     May 31, 2018

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