cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
5 4 0 1
Message 1 of 8
627
Flag Post
HP Recommended

PC can't start after BIOS update

HP 20-r019d All in one Desktop PC
Microsoft Windows 10 (64-bit)

Hi, can someone please help me. PC is working perfectly fine before BIOS update from hp support assistant. Power button LED blinks 8 times with 8 beep sounds, then BIOS recovery (500) starts. The process of beeping and BIOS recovery (500) keep repeating, PC cannot start. Tried pressing esc, F2/10/11/win+r repeatedly, power on and off to restart repeatedly, unplug power cable, but nothing works.

7 REPLIES 7
Highlighted
Level 12
Level 12
6,006 5,992 565 1,264
Message 2 of 8
594
Flag Post
HP Recommended

PC can't start after BIOS update

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Sorry to hear you have had a bad BIOS update using HP Support Assistant.

 

Try all Desktop BIOS recovery steps at this site (Link).

 

Let the forum know how it goes.

 

More options/assistance may be available if you cannot recover the BIOS.

 

Regards 

0 Kudos
Highlighted
Level 1
5 4 0 1
Message 3 of 8
534
Flag Post
HP Recommended

PC can't start after BIOS update

Hi Grzwacz, 

Thank you for your help.

I have tried all the solutions I could find on HP website, but nothing works.

I could not reset CMOS, because I can't screw open my PC. 

It is locked, there is a padlock sign on the casing of my PC, I don't know how to unlock it.

Thank you.

Regards

0 Kudos
Highlighted
Level 12
Level 12
6,006 5,992 565 1,264
Message 4 of 8
486
Flag Post
HP Recommended

PC can't start after BIOS update

Hi,

 

You're very welcome.

 

AIO PCs can be difficult to work on.

 

I suggest you either have a local PC tech check the MB or contact HP Support (Link).

 

Have you checked YouTube (Link) for any videos on how to access the Motherboard on HP AIO PCs? HP has many "How To" videos on YouTube. Maybe this HP video (Link) will help. Plus there are links to other HP Support videos at this link.

 

I don't know if you are willing to try this procedure.

 

I can tell you the motherboard will probably have to be replaced if resetting CMOS fails.

 

Regards

Highlighted
Level 1
5 4 0 1
Message 5 of 8
373
Flag Post
HP Recommended

PC can't start after BIOS update

Hi,

Thank you for your help.

Still busy trying the different solutions, because it is so expensive to send for repair and backup.

I am not an IT expert, I shouldn't have updated BIOS just because HP support assistant prompted me that there is new update. 

Once again, Thank you.

Regards

Highlighted
Level 1
5 4 0 1
Message 6 of 8
260
Flag Post
HP Recommended

PC can't start after BIOS update

Hi,

Can someone help to answer my question?

Could it be because it takes a longer time to connect wireless keyboard, therefore there is no response when I repeatedly press Esc/F11/F10 and other key combinations, immediately after I turn on the computer?

Thank you.

Regards

 

0 Kudos
Highlighted
Level 12
Level 12
6,006 5,992 565 1,264
Message 7 of 8
230
Flag Post
HP Recommended

PC can't start after BIOS update

Hi,

 

Your original problem was a bad BIOS update. The PC is beeping at system startup.

 

Did not know you are using a wireless keyboard.

 

Is this wireless keyboard a HP factory component?

 

Try the wired keyboard (if applicable) HP shipped with your PC.

 

The MB is in trouble if all Desktop recovery steps at this site (Link) cannot fix the BIOS.

 

Maybe a different forum member can help. I am out of ideas.

 

Regards

0 Kudos
Highlighted
Level 1
5 4 0 1
Message 8 of 8
200
Flag Post
HP Recommended

PC can't start after BIOS update

Hi,

Thank you for your prompt assistance, really appreciate your help.

The wireless keyboard I am using now is the one that is shipped with my PC.

Don't know whether buying a wired keyboard will work...

Thank you for your help.

Regards

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation