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Essence-213
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Message 1 of 2
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Flag Post

PC stuck in Preparing Repair loop

HP Recommended
HP PAVILION 590-P0086
Microsoft Windows 10 (32-bit)

Computer will not boot. I get the 'Preparing Automatic Repair' and nothing happens. It will not allow me to factory reset but get no errors when I run diagnostics. 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Using another working windows PC, see if making a bootable USB recovery drive using the HP cloud recovery tool allows you to factory reset the PC.

 

Here is an info link for how to use the cloud recovery utility...

 

https://support.hp.com/us-en/document/c06162205

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