PC takes 15 minutes to come on and constantly freezes from brand new

[Stoneyk]

Hello, after my old pc was hit by lightening, I purchased this one, hoping I could use it for work, and it has been totally frustrating since I got it. It takes about 15 minutes to finally come on, and 15 to 20 minutes for a browser to start working. It freezes frequently as well.  It is hardwired, but just sits there and responds to nothing.  Our wi-fi is great, and all other wireless devices are fast. I did try contacting customer service while the warranty was still good, and kept getting people that I could not understand and/or did not help the situation at all. My past experience with HP has been great, and this time, I'm hoping I didn't just throw all of my money away, because it is pretty much useless. 

If anyone has any advise concerning this computer, I would greatly appreciate the help.

Thank you!

[Grzwacz]

Hi,

Your PC specs can be reviewed here (Link).

You have four core 1.5 GHz SoC CPU having a TDP of 10 watts with a 4 MB cache. This is going to be very slow. You can't upgrade the processor.

Return to seller for a refund/exchange if possible. Buy a better PC.

Regards