• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP ENVY Desktop - TE01-0014
Microsoft Windows 11

I've installed a new PNY Quadro P620 into my HP Envy.  When I do, the PC doesn't seem to boot (or even get to POST).  I've updated the drivers, BIOS, etc...  I've disabled secure boot and enabled the legacy boot.  Once the card is out, the PC boots fine.  I can't think of anything else to try, hoping someone here may have experienced something like this already?

1 REPLY 1
HP Recommended

Hi@tfrance,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP ENVY Desktop.

 

I have a few recommendations 

  • Try with an alternate PNY Quadro P620 VGA PCI Express.
  • Integrated graphics is Intel UHD Graphics 630. Integrated video is not available if a graphics card is installed.
  • Try installing it on different PCI Express slots on the board. 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.