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HP Recommended

HP Pavilion Laptop 15-csOxxx

84BE

4RU67UA#ABA

03/03/2019

Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz

3400 MAZ

8192 MB RAM

12/25/2020

F.23

Laptop turns on and then turns off. Keeps repeating, will not boot to Home Screen   

 

Primary: Logic State - No AC Power (1), Charge State - Not Available Processor Check: PASSED

Wireless Module Check : PASSED

Hard Drive SMART Check: PASSED

Hard Drive Short DST Check: FAILED

FAILURE ID : PUUDVD-9HWBRQ-MFPW2K-60V403

PRODUCT ID : 4RU67UA#ABA

Hard Drive 1 - Primary HDD Bay*

System Extensive Test: FAILED

[personal info removed]

02.15

18WW1ALT601#SABA#DABA

1 REPLY 1
HP Recommended

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure:

 

c06248419.pdf (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

Something like this:

 

Amazon.com: Western Digital 1TB WD Blue SA510 SATA Internal Solid State Drive SSD - SATA III 6 Gb/s,...

 

 

After you replace the drive, you can use the HP cloud recovery tool on another PC and create a bootable USB recovery drive. 

 

The HP image will have all of the necessary drivers included.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you will have to use the utility on another PC, you will need to enter the PC's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is 4RU67UA#ABA

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.