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- PUUDVD-9HWBRQ-MFPW2K-60V403

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06-03-2024
07:29 AM
- last edited on
06-03-2024
01:15 PM
by
RodrigoB
HP Pavilion Laptop 15-csOxxx
84BE
4RU67UA#ABA
03/03/2019
Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
3400 MAZ
8192 MB RAM
12/25/2020
F.23
Laptop turns on and then turns off. Keeps repeating, will not boot to Home Screen
Primary: Logic State - No AC Power (1), Charge State - Not Available Processor Check: PASSED
Wireless Module Check : PASSED
Hard Drive SMART Check: PASSED
Hard Drive Short DST Check: FAILED
FAILURE ID : PUUDVD-9HWBRQ-MFPW2K-60V403
PRODUCT ID : 4RU67UA#ABA
Hard Drive 1 - Primary HDD Bay*
System Extensive Test: FAILED
[personal info removed]
02.15
18WW1ALT601#SABA#DABA
06-03-2024 08:18 AM
You will need to install a new hard drive and reinstall the operating system.
Below is the link to the service manual where you can find the hard drive removal and replacement procedure:
You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).
Something like this:
After you replace the drive, you can use the HP cloud recovery tool on another PC and create a bootable USB recovery drive.
The HP image will have all of the necessary drivers included.
Here is an info link for how to use the utility.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support
You can download the software from the Microsoft Store.
HP Cloud Recovery Tool - Microsoft Store Apps
Since you will have to use the utility on another PC, you will need to enter the PC's product number in the tool's search window in order to proceed to make the recovery media.
Your PC's product number is 4RU67UA#ABA