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Bridgy07
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Message 1 of 2
303
Flag Post

Pavilion 27 all in one won’t turn on, power led indicator not on

‎03-29-2020 10:05 AM

HP Recommended
Product: Pavilion 27
Operating System: Microsoft Windows 10 (64-bit)

My daughter was playing a game on the pc, then suddenly it turned off and won’t come back on. With the power lead in the led indicator is off. Have unplugged, held the power button down for 20 seconds, re plugged in, but nothing. Zero response from it. Using this for the kids home schooling so could really do with a fix asap. Thanks in advance and stay safe.

1 REPLY 1
KrazyToad
Retired
Retired
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Message 2 of 2
Flag Post

‎04-01-2020 07:12 AM - edited ‎04-01-2020 07:12 AM

HP Recommended

@Bridgy07

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This sounds like a Hardware problem, possibly Motherboard issue. Have you tested the Power Cord?

 

I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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