Pavilion (AMD) desktop system freezes

[ajnicolo]

My system freezes frequently ( once or twice a day). It happens whether or not I'm playing a game. If a game crashes, I can close it via Task Manager. Its not overheating. It passes HP extensive hw diags. The BIOS is current. It works perfectly between freezes. No error messages.

2 known issues:

1. OS/software - I was using Windows (7) back up and restore, once per month it was interrupted due to a system freeze and restart. It then drove me crazy with trying to restart and run the back-up and caused freezes if I tried to run an app. I tried to stop the back-ups but it kept trying to run until I went back in and tweaked one certain setting in additiion to having had changed to unscheduled/manual back-ups. It now appears to be stopped but unrecoverable system freezes still occuring.

2. Video hardware/software - approx. 6 months ago I had updated my AMD video driver and it cause my PC issues. I ran AMD auto-updater and IT reverted me to older driver. So, I kept it that way and system was working fine. Recently, I bought some new games (like SW Battlefront) and they literally told me I had to install the latest video driver. I did and it's a great possibility as the culprit. AMD has a long history of video software/driver issues. But what the heck do I do with that?

Thanks.

[Rainbow23]

Hi @ajnicolo,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing system freezing issues with your HP Pavilion Gaming Desktop 690-0067c.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Wildsoldier]

May I ask you what BIOS version are you using? I have seen 3 people so far that recently are experiencing random freeze including me in the same computer model. I believe it all happened after upgrading the bios via windows update. The version of bios that I believe is giving issues is version F.57. I tried to roll back but the system wont let me.

Also I believe is not driver related. Since the computer also freezes during windows 10 setup or using the recovery usb image.