cancel
Showing results for 
Search instead for 
Did you mean: 
zytang
New member
1 0 0 0
Message 1 of 1
147
Flag Post

Pavilion All in One 24 x035qe not booting

HP Recommended
Pavilion All in One 24 x035qe
Microsoft Windows 10 (64-bit)

The computer is about 2.5 years old. It stopped working yesterday.

 

After power up, the HP logo shows and the white dots starts to circle. And it stays like that for ever

 

Did all the HP virtual assistant suggested testing, All tests passed. Still doesn't work.

 

The last suggestion was to remove and reconnect the memory chips. But I can open the back case. Searched the internet, tried justanswers.com, HP smart service, nothing works so far.

 

I can't believe that simple information about opening the case is not available anywhere on Internet. I've been with HP for so many years. Hate to say that the support seems lacking.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation