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Pavilion All in One 24 x035qe not booting

HP Recommended
Pavilion All in One 24 x035qe
Microsoft Windows 10 (64-bit)

The computer is about 2.5 years old. It stopped working yesterday.


After power up, the HP logo shows and the white dots starts to circle. And it stays like that for ever


Did all the HP virtual assistant suggested testing, All tests passed. Still doesn't work.


The last suggestion was to remove and reconnect the memory chips. But I can open the back case. Searched the internet, tried, HP smart service, nothing works so far.


I can't believe that simple information about opening the case is not available anywhere on Internet. I've been with HP for so many years. Hate to say that the support seems lacking.

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