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‎04-12-2019 03:03 PM

HP Recommended
Product: Pavilion 23

My computer went through an update today and then shut down.  When I went to restart it is stuck on the HP logo screen.  I’ve tried the F10 and F8 keys but nothing is unfreezing it.  Help!!

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1 REPLY 1

‎04-13-2019 04:37 PM

HP Recommended

@TheMNGuy1980
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

 

Let's perform BIOS Defaults - 
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. this should fix the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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