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Giampaolo2
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Message 1 of 9
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Pavilion TP01-0038NL

HP Recommended
Pavilion TP01-0038NL
Microsoft Windows 10 (64-bit)

Pavilion TP01-0038NL doesn't work ....
I bought it on Black Friday from HP. After the first intallment and update, it asked to restart and ... it continuously tried to restart.
I opened a Case Id with Hp and receveid the same model for replacement and ... Also this one has the same flaw!!
Installment, Update, and ....
No lights blinking, no messages on the screen, no capability to interrupt the process... continuosly, every 1 or 2 seconds, it tries to start again with a metallical clang.

8 REPLIES 8
Grzwacz
Level 12
Level 12
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Message 2 of 9
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Greetings,

Welcome to the forum.

I am not a HP employee.

 

Sorry to hear this.

 

Will notify a HP Moderator for possible assistance.

 

Regards

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Prométhée
Level 16
Level 16
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Message 3 of 9
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HP Recommended

Hello
Waiting for an answer
You must turn off the pc by pressing and holding the power button!
Restart, and press the f2 key several times
Run the tests to find out if there is a hardware problem or not

https://support.hp.com/us-en/document/c03467259

If a component fails a test, write down the failure ID (24-digit code)

give us, if  there is

 

 



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





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Giampaolo2
Author
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Message 4 of 9
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Thank you for your help but, as I wrote in my previuos message, the Pavilion begins to restart continuosly every 2 seconds:
1) it starts;
2) the power light ligths;
3) a metallical clang then happens, I suppose coming from the power supply;
4) the power light goes out;
4) Pavilion starts again.
In this 2 seconds nothing happens even clicking F2 several times. No message on the screen at all.

The problem is: this is not the pc I bought, this is the replacement (!!) with the same exact problem !!!
I will ask Hp to refund my money!!

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Prométhée
Level 16
Level 16
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Message 5 of 9
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In this case, it is a serious problem indeed, it is necessary to contact HP directly

If moderation can offer nothing more!

Phone Assist Worldwide | HP

Possible ,Power supply or motherboard out of service



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





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asmita6658
HP Support Agent
HP Support Agent
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Message 6 of 9
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Hi @Giampaolo2

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Giampaolo2
Author
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Message 7 of 9
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Final update.
HP technical support attempted today a total recovery of my new Pavilion Tp01-0038nl by asking me to press several times F11 key during the boot.

Not even this solution ran and allowed them to access and repair the issue.
Now I started the process to send back the Pavilion and ask to refund what I paid.
Since many years it's the first time something like this happens with Hp!!
Thank all.

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Prométhée
Level 16
Level 16
4,379 4,327 476 1,820
Message 8 of 9
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@Prométhée wrote:

In this case, it is a serious problem indeed, it is necessary to contact HP directly

If moderation can offer nothing more!

Phone Assist Worldwide | HP

Possible ,Power supply or motherboard out of service


Sorry, it was obvious to me, a factory reinstall, do not fix a hardware problem, otherwise, I would have proposed
Thank you for marking my solution!

 



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 469 742
Message 9 of 9
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@Giampaolo2 Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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