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Darkspark
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Pavilion p6-2375ea Randomly Freezes

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Pavilion p6-2375ea C3T90EA#ABU
Microsoft Windows 10 (64-bit)

My PC freezes at any time during use (but only once), having rebooted it won't happen again till the next time I am using it. 

I have used the built in HP tester (via F2 at boot up) and it has flagged an error/problem for Hard Drive Short DST: Failed.

The failure ID is QC4F19-000949-X87T0K-60VK03  Hard Drive 1. I have ran similar tests on Video Memory and Video Palette but both passed. 
I have cleaned the inside the PC of any dust or fluff etc and used compressed air to clean all heat sinks and fans etc but still the fault persists. I have made no changes to the components/hardware and I am not experiencing any other problems with the PC. I would be very grateful for any advice please.

6 REPLIES 6
old_geekster
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@Darkspark, welcome to the forum.

 

When you see the error message that your hard drive is failing, this is most likely your problem.  You should make a backup of your personal data while the drive is still working.  Then, buy a hard drive that is the same size or larger than the one being replaced so the Recovery media will work properly.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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Darkspark
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I don't think it is an easy matter to replace a hard drive any longer. I tried to do that on a previous PC and the OS seems to recognise it as a major change to the setup and prevents you from doing it.

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old_geekster
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Thank you for the additional information, @Darkspark.

 

You should buy a hard drive the same size or larger than the one being replaced.  This will normally assure that the Recovery media will work properly.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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Darkspark
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This would be an expensive way to prove if it is the hard drive or not, maybe I should run some "external" tests i.e. from the drive manufacturer Hitachi before thinking about buying a new 2Tb hard drive.

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old_geekster
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I wouldn't expect you to buy a new hard drive without testing the current drive further.  You can test it from the BIOS.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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Darkspark
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Well you learn something every day - I wasn't aware you can test the hard drive via the Bios. I must investigate further - Many Thanks

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