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Pavilion p6-2375ea Randomly Freezes

Pavilion p6-2375ea C3T90EA#ABU
Microsoft Windows 10 (64-bit)

My PC freezes at any time during use (but only once), having rebooted it won't happen again till the next time I am using it. 

I have used the built in HP tester (via F2 at boot up) and it has flagged an error/problem for Hard Drive Short DST: Failed.

The failure ID is QC4F19-000949-X87T0K-60VK03  Hard Drive 1. I have ran similar tests on Video Memory and Video Palette but both passed. 
I have cleaned the inside the PC of any dust or fluff etc and used compressed air to clean all heat sinks and fans etc but still the fault persists. I have made no changes to the components/hardware and I am not experiencing any other problems with the PC. I would be very grateful for any advice please.

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Pavilion p6-2375ea Randomly Freezes

@Darkspark, welcome to the forum.

 

When you see the error message that your hard drive is failing, this is most likely your problem.  You should make a backup of your personal data while the drive is still working.  Then, buy a hard drive that is the same size or larger than the one being replaced so the Recovery media will work properly.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 


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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

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Pavilion p6-2375ea Randomly Freezes

I don't think it is an easy matter to replace a hard drive any longer. I tried to do that on a previous PC and the OS seems to recognise it as a major change to the setup and prevents you from doing it.

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Pavilion p6-2375ea Randomly Freezes

Thank you for the additional information, @Darkspark.

 

You should buy a hard drive the same size or larger than the one being replaced.  This will normally assure that the Recovery media will work properly.


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

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Pavilion p6-2375ea Randomly Freezes

This would be an expensive way to prove if it is the hard drive or not, maybe I should run some "external" tests i.e. from the drive manufacturer Hitachi before thinking about buying a new 2Tb hard drive.

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Pavilion p6-2375ea Randomly Freezes

I wouldn't expect you to buy a new hard drive without testing the current drive further.  You can test it from the BIOS.


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

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Pavilion p6-2375ea Randomly Freezes

Well you learn something every day - I wasn't aware you can test the hard drive via the Bios. I must investigate further - Many Thanks

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