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jessemiller86
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Message 1 of 2
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Pavilion will not start

HP Recommended
Pavilion 570-p055qe
Microsoft Windows 10 (64-bit)

I have been finding my PC turned off, no power. The green light by the power cord remains on. I try doing hard shut down, holding the power button for 15 seconds, still won't start. Tried other outlets. Still no. Randomly, if I try in a few minutes, it will start. Tried doing the F2 diagnostic test when starting up, everything passed. This PC is only 11 months old and this has only been happening for the past 2 weeks. Have not added any equipment or changed anything.

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mdklassen
Level 12
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Message 2 of 2
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HP Recommended

> This PC is only 11 months old and this has only been happening for the past 2 weeks.

 

Your original HP Warranty should still be valid.

Contact HP, and open a claim against the warranty.

HP will try trouble-shooting over the telephone, and then may help you ship the computer to the nearest Authorized HP Service Center, for repair/replacement.

 

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