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Microsoft Windows 11

Pc comes on, hp logo comes up, little spinner spins, blue screen comes up and says device ran into a problem and needs to restart...it clicks to black hp screen it says preparing automatic repair, then another black screen says diagnosing pc, and then attempting repairs and goes to another blue screen that says automatic repair couldn't repair your computer, gives me the option to shut down (which just does all this over again) or an advanced options box, of which none of that stuff works, I've tried all the options in there as well.....help, it just did this out the blue, it worked fine the other day. 

4 REPLIES 4
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Hi @Branwill123 

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

NIRVANA_95
I am an HP Employee
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hp-dy1023dx is the number on bottom of pc 

HP Recommended

Thanks for your response.

This looks like some software issue. I would suggest you please perform an Operating System reinstallation.

 

Here is a link that will help you: https://support.hp.com/in-en/document/c04641788 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello @Branwill123 

 

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

 

* Please check your hardware first, see this very useful youtube video from HP *

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

best regards

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