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06-14-2022 08:30 PM
Pc comes on, hp logo comes up, little spinner spins, blue screen comes up and says device ran into a problem and needs to restart...it clicks to black hp screen it says preparing automatic repair, then another black screen says diagnosing pc, and then attempting repairs and goes to another blue screen that says automatic repair couldn't repair your computer, gives me the option to shut down (which just does all this over again) or an advanced options box, of which none of that stuff works, I've tried all the options in there as well.....help, it just did this out the blue, it worked fine the other day.
06-18-2022 11:49 AM
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May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted.
I am an HP Employee
06-23-2022 01:54 PM
Thanks for your response.
This looks like some software issue. I would suggest you please perform an Operating System reinstallation.
Here is a link that will help you: https://support.hp.com/in-en/document/c04641788
Hope this helps! Keep me posted.
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I am an HP Employee
06-24-2022 04:30 PM
Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...
* Please check your hardware first, see this very useful youtube video from HP *
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