cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Branwill123
New member
2 1 0 0
Message 1 of 5
371
Flag Post

Pc comes on, hp logo comes up, spinner spins, blue screen comes up and says device needs to restart

HP Recommended
Microsoft Windows 11

Pc comes on, hp logo comes up, little spinner spins, blue screen comes up and says device ran into a problem and needs to restart...it clicks to black hp screen it says preparing automatic repair, then another black screen says diagnosing pc, and then attempting repairs and goes to another blue screen that says automatic repair couldn't repair your computer, gives me the option to shut down (which just does all this over again) or an advanced options box, of which none of that stuff works, I've tried all the options in there as well.....help, it just did this out the blue, it worked fine the other day. 

4 REPLIES 4
Nirvana_95
HP Support Agent
HP Support Agent
2,944 2,944 107 116
Message 2 of 5
Flag Post
HP Recommended

Hi @Branwill123 

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

Was this reply helpful? Yes No
Branwill123
Author
New member
2 1 0 0
Message 3 of 5
Flag Post
HP Recommended

hp-dy1023dx is the number on bottom of pc 

Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
2,944 2,944 107 116
Message 4 of 5
Flag Post
HP Recommended

Thanks for your response.

This looks like some software issue. I would suggest you please perform an Operating System reinstallation.

 

Here is a link that will help you: https://support.hp.com/in-en/document/c04641788 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Was this reply helpful? Yes No
ub6424
Level 9
3,359 3,343 188 327
Message 5 of 5
Flag Post
HP Recommended

Hello @Branwill123 

 

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

 

* Please check your hardware first, see this very useful youtube video from HP *

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation