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Jigen4
New member
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Message 1 of 3
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Pc freezing

HP Recommended
Pavilion 550-350nl
Microsoft Windows 10 (64-bit)

In the lasts times my PC keeps randomly freezing and seems slow (everytime the icons on desktop take time to appear and disk 100% at low transfer rate at start)

All started with latency issues, i had also BSOD: driver power state failure

I used the HP diagnostics Windows version 1.6.8.0 but it didn't finish because the PC kept freeze

So I used the HP UEFI Hardware diagnostics version 8.1.0.0 and done all the tests, the only error was on Usb port

ID error: ME6C3A-8BBALK-X87T6K-8D4103

 

Now while i write, it didn't freeze one time, yesterday i had 5 freeze during the day

2 REPLIES 2
itsmyname
Level 9
5,032 4,948 229 643
Message 2 of 3
Flag Post
HP Recommended

driver power state failure

 

My first guess is that the disk-drive is failing -- powering itself off "randomly".

 

How warm/hot is the disk-drive, to the touch?

 

Are the fan(s) inside your computer working, to expel warm air, and to draw in room-temperature air, to prevent overheating?

 

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Jigen4
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Message 3 of 3
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HP Recommended

Ok, not too much hot, for sure is not cold...

 

Yes the fan is working (not overworking), also the room is quite cool

 

I redone the HP UEFI Hardware diagnostic, and i had zero error (also on the Usb port)

The last BSOD i had was the 05/23 due to "ntoskrnl.exe"(Blue screen viewer) after that time it didn't happen again but the pc started to freeze without giving any error message or code

The only thing i found is in Reliability Monitor and it said "Windows was not properly shut down", but that was my action for the freeze

 

So strange...

 

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