Pin code

[KnutWM]

My offspring touched The keyboard for a while and now The computer says I have typed The wrong pin code too many times. I have to write A1B2C3 and then I’m able to type in my password, but it just keeps saying that this option is deactivated because of too many failed attempts or repeated turnoffs. It says I must keep The unit on for two hours and try again, but this doesn’t work. Any chance someone knows what to do?

[Raj_05]

Hi @KnutWM,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support