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Succulent1
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Please help with my Pavilion.

HP Recommended
Pavilion 590-P0045
Microsoft Windows 10 (64-bit)

I know I'm not supposed to make more questions on a topic, but I desperately need help with my computer. It got a page fault  in nonpage area BSOD at idle one day, then, it wouldn't start. And when it did, it would freeze on the HP symbol when booting. There would be glitchy lines. Please help me, I need this computer for work, as I once said, and I'll get in trouble if I can't get in. I got a beep code of 3.2, I read a thing and it said re-seat the memory. I did that, now the computer wont turn on. Help me please. I'm in deathly need of this computer.

 

Edit: I have fixed the computer. My power source was unplugged. But can anybody tell me how to prevent this?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Succulent1

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

Next step BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists...  

The last thing I can suggest trying to restore the computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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