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SteveOregon1
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Message 1 of 4
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Power button doesn’t start computer

HP Recommended
Pavilion 570-p026
Microsoft Windows 10 (64-bit)

Computer doesn’t start up when you press power button. Green lights is on back of tower. Followed troubleshooting all the way till it recommended replacing devices to isolate error.

3 REPLIES 3
Grzwacz
Level 12
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Message 2 of 4
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HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I would contact HP Support (Link) if you have an extended warranty.

 

A green LED on the PSU usually means the power supply is probably okay. You can't chuck this component off the failure list.

 

There is no way to get to the bad component without troubleshooting the system by stripping down to bare essentials and replacing components. Many different component failures can cause this symptom. You could even have something simple like a dislodged PSU connection to the MB.

 

It is very difficult to troubleshoot this type of failure in a forum. Someone has to look at the system and review all symptoms before developing a plan to solve this problem.

 

A local PC tech is your best bet if your PC is out of warranty.

 

Regards

 

 

 

 

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SteveOregon1
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Message 3 of 4
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HP Recommended

Thanks for the quick response, we have about a month left in the warranty and I will get it send off.

Grzwacz
Level 12
Level 12
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Message 4 of 4
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HP Recommended

Hi Steve,

 

You're very welcome.

 

Use HP Support email contact for the best results.

 

Regards

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