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Locked

‎10-11-2021 01:04 PM

HP Recommended
Product: Hp Envy x360 convertible model 15-ds1003ca
Operating System: Microsoft Windows 10 (32-bit)

Booted up my laptop for the first time in about 2 months, was prompted to a start up password and I have no idea what it is and if I even set one up when I purchased the laptop. I’ve searched on this forum and other online sources, said to generate one by using a third party app but the code I get when I enter the password wrong three times starts with an ‘A’ and not an ‘I’

also read that you can disconnect the bios battery but opened the lap top up and saw that this one doesn’t have one. 

Category:
2 REPLIES 2

‎10-11-2021 02:19 PM - edited ‎10-11-2021 02:22 PM

HP Recommended

@NickGrinde89 

 

Please contact HP in your country DIRECTLY. We are not allowed to give you security information including password.

 

Regards.

BH
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‎10-11-2021 05:04 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
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