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- HP Community
- Desktops
- Desktop Boot and Lockup
- Re: Power-on Password lost
Create an account on the HP Community to personalize your profile and ask a question
08-28-2017 09:41 PM
I've lost my Power-On Password and still haven't gotten The Halt Code. Every time I enter it wrong Only a "*" Shows Up. And I Cannot Open My Computer Up To Fidget With The MotherBoard and stuff.
Please respond immediently and tell me a way to resolve this problem.
Solved! Go to Solution.
Accepted Solutions
08-29-2017 03:49 AM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Chat >> https://support.hp.com/us-en/contact-hp
When talking to the HP rep ask them to escalate your service request.
REO
08-29-2017 03:49 AM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Chat >> https://support.hp.com/us-en/contact-hp
When talking to the HP rep ask them to escalate your service request.
REO
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