08-28-2017 09:41 PM
I've lost my Power-On Password and still haven't gotten The Halt Code. Every time I enter it wrong Only a "*" Shows Up. And I Cannot Open My Computer Up To Fidget With The MotherBoard and stuff.
Please respond immediently and tell me a way to resolve this problem.
Solved! Go to Solution.
08-28-2017 09:57 PM
To better help you we would need the exact model number or product number of your laptop/desktop???
When asked for the password, just hit enters 3 times.
Post any code you receive.
08-29-2017 03:49 AM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
When talking to the HP rep ask them to escalate your service request.