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Solved!

Power-on Password lost

HP PAVILLION 23
Microsoft Windows 8.1 (64-bit)

I've lost my Power-On Password and still haven't gotten The Halt Code. Every time I enter it wrong Only a "*" Shows Up. And I Cannot Open My Computer Up To Fidget With The MotherBoard and stuff. 

 

 

Please respond immediently and tell me a way to resolve this problem.

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Power-on Password lost

@Death345

 

To better help you we would need the exact model number or product number of your laptop/desktop???

 

When asked for the password, just hit enters 3 times.

 

Post any code you receive.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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Power-on Password lost

I hit enter 3 times. It didn't work it still showed this sign ( * ) 

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Power-on Password lost

Also it is a Windows 8.1 Touchsmart ENVY 23 

intel core i5

 

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Power-on Password lost

@Death345

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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