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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Microsoft Windows 10 (64-bit)

Lately I have had troubles with my computer shutting off during the day and me having to heat it up with a hair dryer to get it to turn back on.  Any ideas/fixes?

6 REPLIES 6
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@Baumer24

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP notebook is not working correctly. to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to the settings of your PC prior to the issue?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

HP Recommended

I dont remember doing any update or any settings changes

 

Baumer24_0-1634945237281.png

 

HP Recommended

5QA55AA#ABA

HP Recommended

@Baumer24

Thank you for posting back. 

 

Let's try these steps to resolve the issue: 
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Well my PC did not shut down overnight for week and it did this am so I did what you suggested so we will see what happens

HP Recommended

@Baumer24

Thank you for posting back. 
 

Work on it at your convenience and keep me posted on the results.

ECHO_LAKE
I am an HP Employee

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