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‎11-13-2018 05:43 AM

HP Recommended
Product: Pro desk 400 g4
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

New PC out of the box. I ran windows updates, rebooted. no problems. I then ran HP Support Assistant. It found approx 7 to 10 updates. I selected all and clicked download/install. It downloaded and ran a bios update. it powered off and beeped for about 30 seconds and now wont power on.

 

If you press the power button the light turns green for <1sec but nothing happens.

 

The warranty status is: Active: Covered under Manufacturer warranty, 10 months remaining.

But the support status is: This product is no longer serviced by HP. You may search for possible solutions on this support website.

 

Which is very frustrating considering this is a new machine!

 

any way i can recover the machine or get support on the issue?

 

thanks for your help.

1 REPLY 1

‎11-13-2018 06:57 AM

HP Recommended

Hi:

 

If you are located in the USA/Canada, I recommend that you contact HP technical support at this number...1 (866) 724-8600

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